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uspy.ecrater.com guarantees all your goods bought from us with a 12-month warranty against defects in quality.
Warranty By Default Covers Repair
The Spycamera-uk.com warranty means we will repair the defect item for free and also send it back to you for free. Other compensation is not normally available. If the item is impossible to be repaired to a good working condition, we will credit you instead.
Warranty Period Start Date
The warranty period begins from the receipt of the goods by the initial recipient, regardless of whether the initial recipient is the end user or a reseller.
Return Shipping Cost Responsibility
1.Cost of shipping a probably faulty item back to China: paid by the customer, cannot be reimbursed.
2.Cost of import duties on the China side and restocking fees: waived, paid by Spycamera-uk.com in full.
3.Cost of shipping repaired item back to customer from China: paid by uspy.ecrater.com in full.
4.If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product.
5.Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.
If a mistake was made, can uspy.ecrater.com pay the customer's return shipping costs?
If items you received are substantially not as described, uspy.ecrater.com will probably offer full compensation according to the actual situation at our discretion. Our aim is to make you feel completely satisfied with your purchase.
In very rare cases where incorrect items were sent or the item description was substantially incorrect with the ones you ordered:
1.We might suggest you to accept the 'wrong' item at a very reduced price, since that we can solve the problem with the least hassle.
2.If you don't want to accept the item then we will give you a partial refund in advance, for the original shipping cost. You can use that money to ship the product back to us, and once it's received and confirmed, the rest of the original money (product cost) will be credited to you. To summarize: the shipping is refunded in advance; the product price is credited later.
The situations that returns NOT offered to customers
As a customer, what you should do is just to choose the right product, including for example the "correct" desired memory capacity; color; screen size; digital TV format; GSM band; NTSC/PAL color region - as all of these are unique SKUs on uspy.ecrater.com - We will send you exactly what you order, so please read descriptions thoroughly before purchasing.
Returns of your unwanted / unsold products will not be accepted.
If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Spycamera-uk.com accepts no liability and the customer probably can not get the compensation.
Standard Returns Process
1. Customer send an email telling the order number, product name / item code, and kinds of the problem.
2.Customer service for uspy.ecrater.com replies with proposal solutions, ask clarification questions.
3.Customer replies with further details if available.
4.Customer service for Spycamera-uk.com replies authorizing the return, and providing a return address in China.
5.Customer returns the goods by normal post using the instructions on the returns confirmation email.
6.Spycamera-uk.com receives the returned goods and technicians check the products.
7.Customer service for Spycamera-uk.com offers a checking report to the customer. If the products are faulty the usual procedure is to repair the faulty item immediately and confirm with the customer the address that the repaired goods will be sent back to.
8.Technicians for Spycamera-uk.com check the repaired goods again before dispatch. Most basic repairs are completed within 5 working days.
9.If all is fixed the repaired goods are packaged securely and then sent out back to the customer.
10. The repaired goods are received by the consignee as the normal order.
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